FAQs
FAQs
Try these first—contact us if the issue persists.
Recording won't start or there's no input?
Check browser microphone permissions, verify the input device, and close other apps using the mic.
No audio or playback blocked?
Use the “Unlock audio” prompt in chat, then try again and confirm device volume.
Page stuck loading or failed to load?
Check your network, refresh, or log in again. If it persists, email support with time and a screenshot.
Why can't I continue a conversation?
Only in-progress sessions can be resumed; completed sessions are read-only.
Membership status or billing not updated?
Refresh in Membership, wait a few minutes, and contact support with order time if needed.
Email support
Typical response time: 1-2 business days.
Include your account email and a screenshot or link (conversation ID / learning item ID) if possible.